DYNALOGIC, INC. SOFTWARE COMPANY

Dynalogic, Inc.

Integrated Financial Solutions for Organizations requiring fund or encumbrance accounting

Pride in Quality Software
Our Business is based on Customer Satisfaction

Problem Report Form

If you're experiencing a problem with one of the Dynalogic software products, please fill out and submit the following Problem report form.

You may also want to check out:

Program Updates

Program Work Arounds

Tech Support

Problem Report Form

When we receive your problem report, we will acknowledge it either through e-mail or by phone. After an initial assessment by our support department, the resolution of the problem will be assigned to an appropriate engineer. Periodically we will post notices regarding problems reported by our customers in the Known Problems section of this page, or on the Technical Support page. When a problem has been fixed, it is posted in the Program Updates section of our web site. Whenever possible, we will contact you if the problem YOU reported gets resolved.

Please be as specific as possible when describing the problem.

What version of the software are you using?
What operating system are you using?
Other:
Please enter a brief one-line description of the problem:

(Example: Editor doesn't respond to up-arrow under image)
If the problem is reproducible, please list the steps required to cause it.
Please leave a blank line between steps:

(Example: 1. Create a new file. 2. Insert some text ...)

If the problem is not reproducible (only happened once, or occasionally for no apparent reason), please describe the circumstances in which it occurred and the symptoms observed:

(Note: it is much harder for us to fix non-reproducible problems)
If the problem causes any error messages to appear, please write down the exact text displayed and enter it here:
Please provide us with the following information in case we need to contact you for more information, such as if we have trouble reproducing the problem you describe.
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Company: 
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Name:    
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(A valid Email address is required)

Known Problems

The following is a list of some known problems with our software; where feasible, we are working to correct them as we do the documentation for each of the programs.

The last two digits of year 2000 does not always display as 00 - if it displays as blank, that means it is zero suppressed - however it still represents the value zero
Full 8 characters of user id does not always print on reports
Not all programs have on-line documentation

You can also obtain technical support by:

calling us at (206) 533-1050
e-mail us at support@dynalogicinc.com

Problem Report Form

Known Problems

Questions regarding this web site should be directed to webmaster@dynalogicinc.com Copyright © 1999-2006 Dynalogic, Inc. All rights reserved. January 17, 2006.

Questions regarding this web site should be directed to webmaster@dynalogicinc.com
Copyright © 1999-2006 Dynalogic, Inc. All rights reserved. January 17, 2006.